Terms of Use

1. Early-stage product

Vantage One is still in the lab. Features shown on the site — including custom fit from phone scan, shell configurator options, driver layouts, EQ profiles, and DAC concepts — describe a product under development. Availability, timing, pricing, and final specifications may change or may never ship in the form depicted.

Marketing visuals, 3D previews, mock hardware, and copy marked as provisional or placeholder are illustrative. Do not treat them as a binding product commitment, measured specification, or offer to sell.

2. Waitlist is not a purchase

Joining the waitlist is a request to be notified about product updates and when pre-order opens. It is not an order, reservation of inventory, pre-order, or contract to buy. No payment is collected for waitlist signup. Placement on the list does not guarantee allocation, ship date, price, or product configuration.

We may open, pause, throttle, or close waitlist access at our discretion. Ear capture runs on TrueDepth-capable iPhones via Vantage Scan. We may throttle or pause scan uploads for capacity.

3. Accounts and eligibility

Some features require an account authenticated by email magic link. You must provide an accurate email address you control and keep access to that inbox secure. You are responsible for activity under your account.

You may start a scan session before claiming an email (a guest session). Scans captured in that session belong to that session until you claim them by signing in. Do not rely on an unclaimed guest session as a durable backup of your geometry.

You must be old enough to form a binding contract in your jurisdiction (and at least 16). The services are not intended for children.

4. Ear scanning and the iPhone app

Custom fit depends on a successful ear scan captured on a supported iPhone. You agree to follow in-app guidance for positioning and coverage. Poor lighting, movement, obstruction, or unsupported hardware can produce unusable scans; we may ask you to reshoot.

You represent that each scan is of your own ears, or of someone who has clearly agreed to be scanned for a pair of Vantage shells. Do not scan another person without that permission.

Scan files (depth / mesh geometry, coverage metadata, and any colour frames captured with the ear) are used to evaluate fit, store left/right captures against your session or account, show read-only status on the web dashboard, and — if you later approve a build — produce custom shells. By submitting a scan you grant Vantage a license to store, process, and share that data with manufacturing and finishing partners solely as needed to evaluate fit, make or remake your shells, and provide support. We do not use scan data as a login biometric or to identify you to third parties for advertising.

Vantage One is not a medical device, hearing aid, or diagnostic tool. A scan is for shell geometry, not a hearing test or clinical assessment.

The web dashboard is read-only handoff and status — scanning and capture happen in the mobile app only.

5. Acceptable use

You agree not to:

• Probe, disrupt, or overload our systems; bypass rate limits or authentication; or access another user's account or scans.
• Scrape the site or app in a way that impairs service or violates robots / access controls.
• Use the services for unlawful, deceptive, or abusive purposes.
• Reverse engineer, except to the limited extent permitted by applicable law that cannot be waived.

We may suspend or terminate access for violation of these Terms or for risk to users, infrastructure, or the product.

6. Intellectual property

Vantage Labs, Vantage One, vantagelabs.gg, and associated logos, product designs, software, documentation, and site content are owned by Vantage Labs or its licensors. These Terms grant a limited, revocable, non-exclusive license to use the services for their intended personal, non-commercial evaluation purposes — not a transfer of IP.

You retain rights in your personal data and the raw ear geometry you submit, subject to the license in section 4 (fit evaluation, manufacturing-related workflows, support). Feedback you send may be used by Vantage without obligation to you.

Third-party assets used as temporary stand-ins in marketing (for example, placeholder 3D models) remain subject to their own licenses and attributions where published.

7. Provisional specs and no warranties

Driver counts, frequency response, isolation figures, materials, cable options, DAC performance, EQ profile names, and similar claims on the site are provisional until we publish measured, production specs. Anything labeled placeholder, mock, or concept is not a warranty.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, VANTAGE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that waitlist access will convert into a product purchase opportunity.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VANTAGE LABS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR THESE TERMS — WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO VANTAGE FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). Because the waitlist and current lab tools are free, clause (B) will often control.

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent allowed.

9. Indemnity

You will defend and indemnify Vantage Labs against claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the services, violation of these Terms, or infringement of another party's rights — except to the extent caused by our willful misconduct.

10. Third-party services

The services may rely on third parties (hosting, auth, email, Apple platforms). Their terms and privacy practices apply to their portions of the stack. Apple is not a party to these Terms and is not responsible for the Vantage app or related claims, except as required by Apple's own agreements with you.

11. Changes and termination

We may modify the services or these Terms. Material updates will be posted with a revised date. If you continue using the services after changes take effect, you accept the updated Terms where allowed by law. We may discontinue features or the lab program without liability beyond what these Terms require.

12. Governing law

These Terms are governed by applicable law in the jurisdiction where Vantage Labs is organized, without regard to conflict-of-law rules. Exclusive venue will be published here before a broader public launch, except where mandatory consumer protections require otherwise.

13. General

If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. These Terms are the entire agreement regarding the services described here and supersede prior conflicting terms for that subject. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction.

14. Contact

Questions about these Terms: use the waitlist contact path on vantagelabs.gg for now. A dedicated legal inbox will be published before a broader public launch. Vantage Labs — vantagelabs.gg.